DUO FAQs

Two-factor authentication, also referred to as multi-factor authentication, provides an additional layer of security when logging in to a website. Two-factor is becoming the standard in cyber security. Google, Apple, and other services all have their own two-factor authentication methods. In short, passwords are no longer sufficient in protecting our sensitive data, we’ve got to add another layer of security to our accounts.

• DUO Mobile – if you have the DUO Mobile App installed on your smartphone or tablet, you can receive a push notification. From the app, you can approve or deny the login attempt.
• Platform Authenticators – This includes Touch ID on Mac, Face ID on an iPhone, Windows Hello, and Android Biometrics.
• Hardware Token – If you do not have access to a mobile device you may be eligible for a hardware token. The first one is at no cost to you and each replacement is $21.
• Duo Desktop – Respond to authentication requests using the Duo Desktop app.
• Security key – Tap a WebAuthn/FIDO2 security key.

DUO is required for all UM Faculty/Staff and students. Future UM students who have been admitted to attend UM are eligible for DUO, and will be required to use it by the add/drop date at the beginning of their first semester.

Selecting this option will allow you to bypass DUO authentication for the next 30 days. This only works if you are logging in from the same computer, IP address and browser. You will still be prompted to verify once – with your username and password.

Please note that if you have tools or policies running that regularly delete or clean cookies, the remember me feature will not work. If you do need to access your settings (perhaps to add another device) just try another browser. Remember me will not work if your browser is set to private browsing mode. Remember me will also not work if you have enabled autopush. If you’d like to disable autopush, follow these instructions.

Yes. The passcode option on the DUO app does not require Wi-Fi or cellular connectivity, it even works on airplane mode. To use this option, visit the DUO app on your smartphone, and tap the key icon to obtain a passcode. Enter the passcode into the DUO prompt when logging into Banner Self Service.

When you visit Student Email or Faculty and Staff Email to check email, you will see the standard DUO prompt that you see when logging into your UM Account. You will follow the same procedure as you typically would when logging into your UM account. You can even use the Remember Me for 30 Days feature!

If you use a smart phone mail app (like outlook or your device’s standard Mail App) for your email, you will not notice any change. You will be able to use your email as you typically would. However, when adding a UM Email account to an iOS device (iPhone or iPad), DUO will require an authentication to verify the account.

Select the red X to deny access to your account, then promptly use Password Reset.

Yes! Visit the app store on your smartphone to download DUO Mobile.

Please note that Google Play Services are required to receive push notifications on Android. Users without Google Play Services installed will have to “fetch” by swiping down in the DUO Mobile app.

Yes. You can add devices by visiting your DUO settings. When you see the DUO prompt with the three notification options, click Settings at the top right. (Please note that if you are using the Remember Me for 30 days feature, you will need to visit Self Service on a different web browser to receive the prompt, and access your settings.) After you click Settings, click Add a New Device. You can register smart phones, cell phones, tablets and landline phones.

The DUO smartphone application serves only to provide two factor authentication. It does not access any personal information on your device, nor does it track your location. Learn more about DUO’s commitment to privacy on their website.