Solution Center

Solution Center (Help Desk)
108 Morgan Hall
Phone: (205) 665-6512
Email: SolutionCenter@montevallo.edu

The Solution Center provides technical support to UM faculty, staff, and students by phone, email, or in person. Solution Center staff assist with:

• • General computing questions
  • Hardware or software troubleshooting
  • Email access and use
  • Usernames or password issues or information
  • Classroom or computer lab technical support
  • Network and printer problems
  • Student and employee ID cards

Important: The Solution Center cannot perform repairs on personal equipment not owned by the University.

Contact Options

Phone: (205) 665-6512
Email: SolutionCenter@montevallo.edu
Walk-In: 108 Morgan Hall
Ticketing System: KACE IT Support(Log in using UM email address and password)

Hours of Operation

Classes in Session
Monday – Thursday, 7:30 a.m. – 7:00 p.m.
Friday, 7:30 a.m. – 5:00 p.m.

Classes not in Session
Monday – Thursday, 7:30 a.m. – 7:00 p.m.
Friday, 8:00 a.m. – 5:00 p.m.