Call Center Representative I

May not include all of the duties listed, nor do the examples cover all of the duties which may be performed:

• • Handles basic customer inquiries and processes customer transactions.
  • Sends e-mail requests to appropriate departments to complete customer transactions.
  • Documents customer information in computer system.
  • Researches issues and problems reported by the public.
  • Performs other duties as assigned.

• Excellent verbal and written communication skills.
• Proficient PC skills/Keyboarding skills.
• Exceptional quality and service focus; highly productive and performance-driven.
• Ability to multitask (use computer while conversing, noting cases, etc.).
• Strong work ethic, demonstrates commitment and dedication.
• High degree of professionalism; inclusive and collaborative work style.
• Flexible/Adaptable – ability to work effectively in a variety of situations and respond to change in a positive manner.
• Desire to be highly engaged and involved in the job.
• Ability to handle heavy call volume and sedentary nature of job.
• Computer proficiency (MS Windows 7, Outlook).
• Reliable and ability to meet attendance and punctuality standards.
• Must possess well-developed organizational and time management skills.
• Must be self-motivated and able to work with minimal supervision.

Any combination of training and experience equivalent to:

• Graduation from a standard senior high school with relevant business experience.
• One to two years customer service experience.
• Previous exposure to call center environment preferred.