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Information Services & Technology

Solution Center

The Solution Center

The Solution Center offers assistance to faculty, staff, and students with UM computer services and network issues. Computer services include maintenance of UM computer labs, UM provided desktop services, email services, username services, and assistance with software. The Solution Center is located on the ground floor of Carmichael Library. The Solution Center may be contacted by phone at (205) 665-6512 or via email at SolutionCenter@montevallo.edu.

The Solution Center Hours

Classes in Session Classes not in Session
Monday – Thursday 8 a.m. to 7 p.m. Monday – Thursday 8 a.m. to 5 p.m.
Friday 8 a.m. to 5 p.m. Friday 8 a.m. to 5 p.m.

These times are subject to change.

Solution Center Workflow

Solution Center Workflow PDF

Student Email

Student email can be accessed through the Student Email Portal link in the footer of this website or it can be accessed directly by using the Student Email Portal on the Student Resources webpage. Students be sure to use your UM email address and password.

Faculty and Staff Email

Faculty and Staff email can be accessed through the Faculty and Staff Email portal link in the footer of this website or it can be accessed directly by using the Faculty and Staff Email Portal on the Faculty and Staff Resources webpage. Faculty and Staff be sure to use your UM email address and password.

Identification Cards

Each University of Montevallo student is required to obtain an official ID card that displays the student’s photograph. The card is required to use the library and take advantage of the services and activities at the University. Students should visit the Solution Center in Carmichael Library to obtain a UM ID card or email the SolutionCenter@montevallo.edu. Please have a government issued ID for with you verification.

Students are to carry their cards at all times and present them for identification when requested by University officials. Student ID cards are intended for student use only. Loss or theft of cards should be reported to the Solution Center (this can be done through the GET app) and to the Police Department. A student who uses the ID card in an illegal manner will be subject to disciplinary action.