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Information Services & Technology

Service Level Agreements

SLAs (Service Level Agreements)

The IS&T Service Level Agreements are intended to give a level of expectation of how long it takes to complete a task.  Current SLAs are listed on this page for your review in PDF format.  The SLAs will be reviewed periodically and evolve over time as there are changes in services or levels of support.  Questions can be directed to the manager of that area.

Academic Support SLA 2018

Academic Support SLA 2018

Business Support Services SLA 2018

Business Support Services SLA 2018

IRPA SLA 2018

IRPA SLA 2018

Operations Team SLA 2018

Operations Team SLA 2018

Solution Center SLA 2018

Solution Center SLA 2018