Skip to main content
Information Services & Technology

IS&T Projects

All IT project requests should be submitted using the IS&T Project Intake Form. Projects can be defined as new solution requests, significant enhancements to existing systems, or anything that may take a significant amount of Information Services & Technology’s time and for which there is currently no workaround. Most larger projects will be reviewed and prioritized by the Technical Advisory Committee.

IS&T Project Intake Form

To clarify when you would use the Project Intake Form vs. submitting a Solution Center ticket, please see the table below.

Submit a Project intake form for:
Submit a Solution Center Ticket for:
Significant enhancements or changes to a current system Something you already use that is not functioning correctly
Requests for a new system or new functionality for an existing system Software that is reporting an error
Any work that isn’t already “In Plan,” might require over 20 hours
of effort to complete, or might involve new expenditures
Faulty equipment
New account or account access request
General technology questions


VDI Update Harman Lab

  • Replace Thin Clients and update virtual desktops for Harman Computer Lab.
VDI Update (Phase II)

  • Replace Thin Clients and update virtual desktops for remaining VDI locations: Cashier’s Office, College of Business Lab, Psychology Lab, FCS Lab, Student Life, UMOM Lab, Wills 215 Classroom, Myrick Lab and the Malone Center Lab.
Main Street Infrastructure Upgrades

  • Installing Wi-Fi on Main Street from the High School to City Hall.
Datacenter Refresh

  • Update Data-center hardware, software and environment
Active Directory

  • Update the feed for employee and student accounts to Active Directory.
Graduate Recruit Implementation

  • Configure COE, COAS and COB graduate programs in Recruit. This project will enable students interested in these programs to submit their applications online, as well as receive the acceptance responses online.
Banner 9 – Ellucian Solution Manager (ESM)

  • Implementation of Ellucian Solution Manager (required for Banner 9). This will allow UM to deploy Banner upgrades and patches more efficiently and timely.
VoIP: Windstream & AT&T fax lines to Charter Migration

  • Migrate VoIP service from Earthlink to Charter Spectrum.
Disaster Recovery Plan

  • Update existing recovery plan in case of a disaster.
Automated Systems Inventory

  • Develop a fully automated single source of truth to inventory all servers and publish the results to SharePoint.
Reverse Transcript

  • National Student Clearinghouse Reverse Transfer Service – allows for students who transfer from a community college to apply for a 2 year degree after requirements are completed at UM for the community college degree. This project is to set up the integration with the Clearinghouse.
Classroom Asset Audit

  • Audit all classrooms and labs to record technology in use, tag items that are missing asset tags, and remove items that are no longer in use.
Banner 9 – Ethos Identity Services (EIS)

  • Implement Ethos Identity Services for use with Banner 9. EIS allows for single sign-on to Banner.
Banner 9 – Self-Service Applications

  • Implement the following Banner 9 self-service applications: Registration, Student Advising Profile, Online Requisitions, and Employee Profile.
2018 Computer Refresh/Deployment

  • Annual Replacement of Computers – This year it will consists of those whose asset tags begins with 500.
Patch Management Update

  • Develop a patch management system with a documented plan.
Ellucian GO Update

  • Upgrade Ellucian Mobile to version 5.2.0. The upgrade allows Mobile to support iOS 10.0 and 11.0 and support Android 4.3 through 8.
Phone System Hold Music Update

  • Dr. Stewart would like to update the Hold Music to include stats about the University and other unique music related to the campus.
Successful Student Profile

  • A project for the Director of Student Success to create a reporting profile of successful students. The profile will be dynamic, allowing the Director to alter profile visualizations and create ad-hoc reports. The profile will be able to show historical trends for students.
Undergraduate Seniors Workflow

  • Developing a workflow for undergraduate applicants that will send emails to them at various stages throughout the year.
Performing Arts Center Classroom, Fiber, A/V and Theatre Technology Design

  • This project is the design and implementation work for PFAC with all related technology design and implementation.
Campus fiber upgrades

  • Installing single mode fiber optic cable to all buildings on campus.
Data Governance Security Program 21%
Migrate Exchange to Office 365

  • Develop and execute a plan to relocate exchange email system to Microsoft’s Office 365 Cloud email system.
Web-Admin New Hire Training

  • Develop and document training materials and log issues for Web-Admin.
Sophos Console Update

  • Update the Sophos Enterprise Console to the current version (v. 5.5.0).
Active Directory upgrade to 2012 R2

  • Upgrade of Active Directory from 2008 R2 to 2012 R2 Upgrade and reconfigure DHCP servers to 2012 R2 fail over/high availability.
Centralized Print Management

  • Managed print service, under which all Multi-Functional Devices (MFDs) and some network desktop printers will be replaced and supported by vendor, to include swipe to release printing.
Diagram Data Center Layout

  • Create a diagram of the Data Center layout and Cabinet contents.
SCCM Upgrade

  • Upgrade System Center Configuration Manager to the current version (2016) and resume use of the service.

To view additional projects information, click on 2018 IS&T Current Projects.

Last Updated 06.04.18