A project is a temporary endeavor undertaken to create a unique product, service, or result. A project differs from a service ticket in the following areas:
- A project usually takes more than 40 person-hours of work and coordination among multiple departments.
- A project is unique and has not been done in the past; it has a single combination of resources, cost, schedule and objectives. A service ticket however is not unique and can be replicated in its description and solution.
- Service tickets tend to focus on current, immediate needs, while projects include future needs, significant enhancements or changes to a current system.
- A project has a well defined scope, while service tickets have reduced and specific objectives.
Project Intake Process
|Potential Client Projects||Client Completes the Project Intake Form||Solution Center Ticket is Created||Ticket is Assigned to Senior Project Manager||Project Scoring Rubric is Completed||Project is Schedule or Not Based on Funding and Priority|
The IS&T Project Scoring Rubric will be used to score the project. Prior to submitting the IS&T Project Intake Form, we recommend you use the template to score your project. Two factors that will score the project higher are project funding and alignment with the strategic plan and university mission.
Most larger projects will be reviewed and prioritized by the Technology Advisory Council. To submit a request for a new project, please use the IS&T Project Intake Form below.
CURRENT IS&T PROJECTS
OVERALL % COMPLETE
|Upgrade Evisions Products
|Automated Systems Inventory
|Banner 9 – Self-Service Applications
|Oracle Database Upgrade||53%
|VMware / Blade Server upgrades
|2021 Computer Refresh/Deployment
|Residents Hall WiFi Upgrade||48%|
|Security Information and Event Management (SIEM) software selection and Implementation||44%|
|2020-2021 Classroom Upgrades
|Document Management System
|Golf Course Fiber Install||39%|
|Library Digital Media Lab Move||34%|
|Disaster Recovery Testing||30%|
|CBOARD Point of Sale Upgrade||8%|
|Outdoor WiFi Upgrade||0%|
CURRENT IS&T PROJECTS – ON HOLD
OVERALL % COMPLETE
|Box Migration to OneDrive
PENDING IS&T PROJECTS
|Event, Calendar and Space Management System
|Degree Audit System