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Information Services & Technology

IS&T Projects

All IT project requests should be submitted using the IS&T Project Intake Form. Projects can be defined as new solution requests, significant enhancements to existing systems, or anything that may take a significant amount of Information Services & Technology’s time and for which there is currently no workaround. Most larger projects will be reviewed and prioritized by the Technical Advisory Committee.

To clarify when you would use the Project Intake Form vs. submitting a Solution Center ticket, please see the table below.

Submit a Project intake form for:
Submit a Solution Center Ticket for:
Significant enhancements or changes to a current system Something you already use that is not functioning correctly
Requests for a new system or new functionality for an existing system Software that is reporting an error
Any work that isn’t already “In Plan,” might require over 20 hours
of effort to complete, or might involve new expenditures
Faulty equipment
New account or account access request
General technology questions

IS&T Project Intake Form


VDI Update Harman Lab

  • Replace Thin Clients and update virtual desktops for Harman Computer Lab.
Datacenter Refresh

  • Update Data-center hardware, software and environment
VDI Update (Phase II)

  • Replace Thin Clients and update virtual desktops for remaining VDI locations: Cashier’s Office, College of Business Lab, Psychology Lab, FCS Lab, Student Life, UMOM Lab, Wills 215 Classroom, Myrick Lab and the Malone Center Lab.
Recruit Upgrade 4.5 to 4.8

  • Upgrade Recruit from version 4.5 to 4.8 in preparation for the addition of Graduate online program applications.
IS&T Webpages

  • Create IS&T webpages
Graduate Recruit Implementation

  • Configure COE, COAS and COB graduate programs in Recruit. This project will enable students interested in these programs to submit their applications online, as well as receive the acceptance responses online.
VoIP: Windstream & AT&T fax lines to Charter Migration

  • Migrate VoIP service from Earthlink to Charter Spectrum.
Disaster Recovery Plan

  • Update existing recovery plan in case of a disaster.
Banner 9 – Ellucian Solution Manager (ESM)

  • Implementation of Ellucian Solution Manager (required for Banner 9). This will allow UM to deploy Banner upgrades and patches more efficiently and timely.
Reverse Transcript

  • National Student Clearinghouse Reverse Transfer Service – allows for students who transfer from a community college to apply for a 2 year degree after requirements are completed at UM for the community college degree. This project is to set up the integration with the Clearinghouse.
Ruckus (Wi-Fi) Cloudpath Enrollment System Upgrade

  • Upgrade existing Cloudpath ES server and implement as network access control for campus Wi-Fi.
Asset Tag Audit

  • Audit all classrooms and labs to record technology in use, tag items that are missing asset tags, and remove items that are no longer in use.
Banner 9 – Ethos Identity Services (EIS)

  • Implement Ethos Identity Services for use with Banner 9. EIS allows for single sign-on to Banner.
Classroom Improvements

  • Various scheduled improvement to classroom. These will include the Standardization of Classrooms.
Ellucian GO Update

  • Upgrade Ellucian Mobile to version 5.2.0. The upgrade allows Mobile to support iOS 10.0 and 11.0 and support Android 4.3 through 8.
Main Street Infrastructure Upgrades

  • Installing Wi-Fi on Main Street from the High School to City Hall.
Automated Systems Inventory

  • Develop a fully automated single source of truth to inventory all servers and publish the results to SharePoint.
Successful Student Profile

  • A project for the Director of Student Success to create a reporting profile of successful students. The profile will be dynamic, allowing the Director to alter profile visualizations and create ad-hoc reports. The profile will be able to show historical trends for students.
COFA custom Web content

  • Create and deploy pathways pages specific to the College of Fine Arts-Communications department.
Banner 9 – Self-Service Applications

  • Implement the following Banner 9 self-service applications: Registration, Student Advising Profile, Online Requisitions, and Employee Profile.
Firewall Migration

  • Migrate ASC internet from Cisco ASA firewall to the PaloAlto IPS/IDS
Campus fiber upgrades

  • Installing single mode fiber optic cable to all buildings on campus.
Performing Arts Center Classroom, Fiber, A/V and Theatre Technology Design

  • This project is the design and implementation work for PFAC with all related technology design and implementation.
Data Governance Security Program 17%
Phone System Hold Music

  • Hold music to include stats about the University and other unique music related to the campus.
Migrate Exchange to Office 365

  • Develop and execute a plan to relocate exchange email system to Microsoft’s Office 365 Cloud email system.
Sophos Console Update12

  • Update the Sophos Enterprise Console to the current version (v. 5.5.0).
Active Directory upgrade to 2012 R2

  • Upgrade of Active Directory from 2008 R2 to 2012 R2 Upgrade and reconfigure DHCP servers to 2012 R2 fail over/high availability.
2018 Computer Refresh/Deployment

  • Annual Replacement of Computers – This year it will consists of those whose asset tags begins with 500.
Centralized Print Management

  • Managed print service, under which all Multi-Functional Devices (MFDs) and some network desktop printers will be replaced and supported by vendor, to include swipe to release printing.
Web-Admin New Hire Training

  • Develop and document training materials and log issues for Web-Admin.
Patch Management Update

  • Develop a patch management system with a documented plan.
WordPress Media Library Clean-Up – ADA Compliance

  • JPEGs, IMGs, PMGs and PDFs that have words but no Alt text will likely need to be taken down or edited. To give you a frame of reference, we have 10,913 media items.
Diagram Data Center Layout

  • Create a diagram of the Data Center layout and Cabinet contents.
SCCM Upgrade

  • Upgrade System Center Configuration Manager to the current version (2016) and resume use of the service.
Website User Fine Grain Access

  • Distribution of access to the External Site.

To view additional projects information, click here.

Last Updated 03.16.18