2009 Faculty Survey Results

 

Note: Individual responses are held in strictest confidence and are used solely to help improve technology services provided to the University of Montevallo.

Overall, 48 faculty responded and rated items of importance such as online access to the library, high speed internet, adding online courses, campus email, computer replacement, reliability of the network, and remote access to campus technology and systems using a 5 point scale where 5 = Very Important and 1 = Not Important.  The item of most importance to 47 of the 48 faculty was reliability of the network, receiving an average score of 4.98 on the 5 point scale.

Faculty also scored their average satisfaction with the Help Desk and Desktop Technicians on a 5 point scale where 5 = Very Satisfied and 1 = Not Satisfied.  Five faculty rated the After Hours Help Desk a 5.0 for Accuracy of results, Quality of services, Hold time and Professionalism.  Forty-five faculty gave the Help Desk an average score of 4.64 for Professionalism during Regular Hours.  Scores for the Desktop Technicians ranged from an average of 4.01 for Knowledge to 4.71 for Professionalism.

The next group of questions on the faculty survey was satisfaction with the UM web site, Email, Blackboard, Administrative systems, IT Communications, Internet Performance and Technology Consulting and Purchasing.  In this group of questions, the highest average score from 41 faculty was for Quality of technology consulting, followed by a 4.03 for Internet performance after the bandwidth increase in February 2008, 4.00 for Quality of technology purchasing with a 4.00 from 40 faculty and a 4.00 from 28 faculty for Availability of Blackboard training.

Finally, faculty rated their satisfaction with the campus network, technical support as well as hardware and software reliability using the 5 point scale where 5 = Very Satisfied and 1 = Not Satisfied.  In this group of questions, Technical support for offices received the highest average score with a 4.59 with 44 faculty responding.

For more detailed information, please refer to the attached PDF file. (Note: You will need Adobe Acrobat^® installed on your computer to be able to view this file.  It is available for download free of charge here.)

 

2009 Student Survey Results
2009 Staff Survey Results

 

Please contact the Technology Services office at (205) 665-6512 between the hours of 8:00 am and 5:00 pm Monday - Friday with any questions about survey results.