Frequently Asked Questions
About the Print Management System

 

Why doesn't the Print Management Popup Software popup on the PC?
On a Mac, the Print Management Popup Software doesn’t popup.  What's wrong?
I get an error message when I try to print telling me that the Print Server is not available.  I’m on a PC.
How do I switch to the Color Printer?
Do black and white print jobs sent to the color printer cost the same as color copies?
Am I required to print every print-job I send to the Release Station?
Can I print more than one document at a time from the Release Station?
Do I need to run to the Release Station as soon as I’ve submitted a print job?
How do I get my Cash Card out of the Card Reader?
I see someone else’s documents when I log into the Print Release Station.  Why?
I accidentally printed someone else’s document.  Can I get a refund?
I don’t see my documents when I log into the Print Release Station.  Why?
Do I have to use the same UserID every time I print?
What happens to my print job if I don’t release it within 1 hour?
How do I log in to the print release station when using a Mac?
I sent a print job to the black & white printer and a print job to the color printer.  Can I release them both at the same time?
How do I get a Cash Card?
How much do the Cash Cards cost?  How many copies can I make?
How do I add additional money to my Cash Card?

 

---

 

Why doesn't the Print Management Popup Software popup on the PC?
Sometimes, the Popup software “pops under.”  Look on the taskbar at the bottom of the screen to see if the Popup Software is minimized.  Click on it to bring it to the front.

On a Mac, the Print Management Popup Software doesn’t popup. What's wrong?
There is no Popup Software client for the Mac.  Your print job will be sent to the Print Release Station using the name of the Mac from which you printed.  Look at the top of the Mac’s monitor for the name of the Mac, and log in to the Print Release Station using that name.

I get an error message when I try to print telling me that the Print Server is not available.  I’m on a PC.
The PC you are using may not be logged in properly.  Follow these steps:

• Save your work to a Zip or Floppy disk.  DO NOT save your work to the hard drive of the computer.  This procedure will delete documents saved to the hard drive.
• Restart the computer by clicking Start, then Shutdown, choose Restart, then click OK.
• When you are asked to log in to the computer, be sure to use the default cslab account, as shown below:
  
• Make sure the User name: reads cslab and the Domain: reads UOM.  There is no password, so leave that blank.
• Click OK.

How do I switch to the color printer?
In most applications, such as Word, click File, then Print. Where the name of the printer is shown, use the down arrow to change from the default black and white printer to the color printer.  Click OK to begin printing.

Do black and white print jobs sent to the color printer cost the same as color copies?
Yes, all print jobs sent to the color printer are charged the color rate, regardless of how much color they use.  If you have a document that is mostly black and white, but contains a few illustrations you want printed in color, you might consider printing only those color pages to the color printer, and the rest to the black and white printer.

Am I required to print every print-job I send to the Release Station?
No.  When you log in to the Release Station, you can delete any print jobs you no longer want to print.

Can I print more than one document at a time from the Release Station?
Yes, simply highlight all the documents you wish to print by clicking on them while holding down the Shift key, then click Print Selected.  You can also choose Select All to print everything you have submitted at once.

Do I need to run to the Release Station as soon as I’ve submitted a print job?
No.  Print jobs are saved under your User ID for one hour.  You can send as many jobs to the Release Station as you wish, then go and print them all, so long as you do so within one hour.

How do I get my Cash Card out of the Card Reader?
Your Cash Card should be automatically ejected from the Card Reader when you pay for a print job.  However, if it is not, or if you decide not to print anything, simply press the button at the base of the Reader to eject the card.

I see someone else’s documents when I log into the Print Release Station.  Why?
On a PC, you might see someone else’s print jobs if you and someone else coincidentally chose the same UserID and were printing at nearly the same time.  This is why it is recommended that you choose a UserID that is unlikely to be used by someone else.

On a Mac, you will see all unprinted documents sent from the Mac you were using within the last hour.  Unlike the PC, Print Management on the Mac is machine specific, not user specific.

I accidentally printed someone else’s document.  Can I get a refund?
No.

I don’t see my documents when I log into the Print Release Station.  Why?
On a PC, you may not be using the correct UserID.  Remember, you must log into the Print Release Station using the same UserID you created when you printed the document.  Also, the UserID is case specific.

On a Mac, you may not be typing the name of the Mac correctly at the Print Release Station.  Remember, the parentheses are a part of the Mac’s name.

Do I have to use the same UserID every time I print?
No, but it’s probably a good idea to do so.  Using the same unique UserID every time will make it easier for you to remember.

What happens to my print job if I don’t release it within 1 hour?
It is deleted from the queue.  You will have to resubmit it.

How do I log in to the print release station when using a Mac?
You log in using the name of the Mac from which you printed as your UserID.  The name of each Mac can be found taped to the monitor above the top of the screen.

I sent a print job to the black & white printer and a print job to the color printer.  Can I release them both at the same time?
Yes.

How do I get a Cash Card?
Cash Cards can be purchased from the vending machine on the main floor of the Library, near the elevator.

How much do the Cash Cards cost?  How many copies can I make?
Your initial Cash Card costs $1.00 and provides $0.90 of print value.  Additional value can be added to the card at the same vending machine.

How do I add additional money to my Cash Card?
Insert the card into the vending machine, then insert $1 or 5$ bills as you prefer.  The value will be added to your card.

 

If you have any questions or need assistance with the print management system in the Library Computer Lab, please contact the Technology Services Help Desk at (205) 665-6520, or toll free (866) 520-2401 at any time, 24 hours a day, 7 days a week.  You can also email the Help Desk.

 

Revised May 2010