Frequently Asked Questions
Regarding Service-Now

 

What is Service-Now?
Is Service-Now replacing the Help Desk?
Do I have to use Service-Now to put in a request to Technology Services?
What can I do in Service-Now?
Can Macs access Service-Now?
Which web browsers work with Service-Now?
Can I access Service-Now with my mobile device?

Suggest a new FAQ regarding Service-Now

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What is Service-Now?
Service-Now, or SNOW, is the new online tool that Technology Services will be using to manage trouble tickets and requests from UM students, faculty and staff.
 

Is Service-Now replacing the Help Desk?
No.  The Technology Services Help Desk will continue to operate as before.
 

Do I have to use Service-Now to put in a request to Technology Services?
No, you can continue to call or email the Technology Services Help Desk to receive immediate assistance for issues, or to have tickets created on your behalf.  In fact, all urgent or time-sensitive issues should be called in directly to the Help Desk.
 

What can I do in Service-Now?
UM students, faculty and staff can login to Service-Now to create, update or just view their own tickets and requests.
 

Can Macs access Service-Now?
Yes, Service-Now is fully compatible with Macintosh computers.
 

Which web browsers work with Service-Now?

• Internet Explorer 6 and up (Windows)
• Firefox 1.5 and up (Windows and Mac)
• Safari 3.0 and up (Windows and Mac)
• Google Chrome production versions (Windows and Mac)
   

Can I access Service-Now with my mobile device?
Service-Now has a mobile version that is compatible with a number of mobile devices, such as the Apple iPhone, Google's Android, devices running Windows Mobile (6.1 and up) and Blackberries (4.6.0 and up).

 

For priority issues that require immediate assistance,
please contact the Help Desk directly by phone
at (205) 665-6520 or (866) 520-2401 (toll free).

 

July 2010