Service-Now

 

In July 2010, Technology Services began using Service-Now, a new online system for recording and tracking trouble tickets.  Service-Now (SNOW) has a Self Service module that enables University of Montevallo faculty, staff and students to enter, view, track and update their own technology-related incidents and requests.

 

For priority issues that require immediate assistance,
please contact the Help Desk directly by phone
at (205) 665-6520 or (866) 520-2401 (toll free).

 

The following links provide information to assist individuals in submitting an incident or request using SNOW's Self Service module:

• Frequently Asked Questions Regarding Service-Now
• How to Login to Service-Now
• How to Set or Reset Your Service-Now Password
• Introduction to Your Service-Now Self Service Home Page
• Creating Your Own Tickets in Service-Now

 

July 2010