Frequently Asked Questions
About the Self Service Products

 

Attention AOL Users:  You might experience problems accessing the Self Service products using your AOL browser.  You must minimize the internal AOL browser and use either Internet Explorer or Netscape.

If you have any questions about the Self Service products that are not answered on this page, please contact the Computer Services Help Desk at (205) 665-6520 between the hours of 8:00 am and 5:00 pm Monday - Friday or via email at helpdesk@montevallo.edu.

 

Current FAQ's:
I keep getting a "Session has expired" error. What is wrong?
Is there a built-in timeout feature to the Self Service products?

 

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Q: I Keep getting a "Session has expired" error. What is wrong?
A:  You need to empty the temporary internet files in Internet Explorer.  Here's how to do this:

1. Select Internet Options on the Tools menu.
2. On the General tab click the Delete Files button.
3. Click the box for Delete all offline content and click OK.
4. Click OK.
5. Close the browser window.
6. Log in to the Self Service product again.

To avoid having to do this every time:

1. Select Internet Options on the Tools menu.
2. On the Advanced tab, make sure the box for Empty Temporary Internet Files folder when browser is closed is checked.
3. Click OK.
4. Close the browser window.
5. Log in to the Self Service product again.
    

Q:  Is there a built-in timeout feature to the Self Service products?
A:  If you are logged into any of the Self Service products and do not use the system for 15 minutes, the system will automatically time you out and you will need to log in again.

 

If you have any additional questions or need assistance, please contact the Computer Services Help Desk at (205) 665-6520 between the hours of 8:00 am and 5:00 pm Monday - Friday.

Updated May 2005

Go to the Self Service Products now